|
Hardware Support
The primary purpose of the Computer Hardware Support group is to provide equipment
maintenance support to the end users of university owned computing equipment. Such equipment
includes microcomputers and printers.
Computer Hardware Support List
Request for Services
All requests for service are to be initiated by contacting the EIT Service Request
Line at x. 3644 or via e-mail at
eitservice@utoledo.edu A work order will be created and the status of the problem
will be tracked through resolution.
Printers
Computer Hardware Support will analyze and diagnose all supported University owned
printers. Users will be charged only for the actual cost of replacement parts.
|
Microcomputers
Computer Hardware Support will analyze and diagnose all failures of supported brands
of University owned microcomputers. Hardware replacement, of non-mechanical components,
when necessary, will be covered for three (3) years or the period of manufacturers
warranty, whichever is longer. Mechanical components, such as disk drives, will not
be covered beyond the period of manufacturers warranty.
Please Note:
Surplus Property
Computer equipment, sent to Surplus
Property, will not be sold to any
college or department for University
use. This is due to support issues,
regarding software, hardware and
Networking. There will be no exceptions.
|
